Shipping & Delivery
Some details worth noting
Some notes regarding the Coronavirus:
We're taking all possible precautions at our warehouse to ensure employee safety, and best practices for sanitation per the CDC guidelines. Once in your area, a team of delivery professionals will contact you to schedule a delivery. We offer white glove service as the default, but you can always mandate that the delivery crew drops off the furniture outside or just inside your door if you prefer.
Also, please note that because of Covid related constraints in the entire furniture industry, production time and shipping time is slower than normal.
Here's what to expect at each stage:
Before You Order
Level of Service, in USA
White Glove Delivery means two people place the products in any room, unpack them, and remove packaging. We want make sure you have a great delivery experience, and this level of service helps ensure that. If you prefer, you can let the delivery crew know to just leave it outside or just inside the front door.
Canada & Beyond
We regularly ship to Canada, and you can get pricing in the cart based on your items and location. The only level of service in Canada available in First Threshold, where it's left inside your front door. For other countries we are happy to quote a shipment. Due to the nature of shipping large items outside the United States, we have to quote each order individually so please contact us at firstname.lastname@example.org for a quote.
After You Order
Please note that the current timing for production is slower than normal due to Covid related constraints in the furniture industry. For standard orders is 14-18 weeks, and for orders with Optional Modifications that adds an extra 1-2 week for production. The furniture then takes 1-3 weeks for delivery depending on your location, coming from CA. We use freight partners that are furniture specialists to help ensure a reduction of damage risk and better service. Because of this, their timing can be slower than other freight companies.
Since we use specialized freight carriers, you will always be called ahead of time to schedule the day and time of delivery. Unlike a FedEx delivery that might arrive when you're not home, you'll always be contacted by the local warehouse prior to delivery to schedule a time that works best for you.
If It Doesn't Go As Planned
In the unfortunate event of a damaged order, please always check for any visible damage at the time of delivery and let the driver know. You can also send the details of any damage along with photos within 24 hours to email@example.com. Please note that if the damage is minor (a broken leg, a small hole in the fabric, a ripped dust cover on the bottom, a small chip in the wood), we can fix this with a local partner to have it repaired instead of sending the whole item back.
Items That Don't Fit
Please take the time to measure and make sure the item ordered will fit into your space. It can be a little tricky with large pieces and awkward or small spaces, but if an item doesn’t fit into your space we aren’t able to take a return on it and aren't responsible for any extra costs that may be associated.
If you’re not satisfied with your Medley purchase, please let us know at firstname.lastname@example.org within 15 days after the delivery date. We can try to fix any issue you have towards satisfaction, but if you prefer you can return for a free return and full refund. If after that first 15 days up until 100 days after delivery you aren't satisfied, you pay for the shipping back and can return for a full refund. After 100 days there are no returns available.