We’re a small, family-run team on a mission to make living more comfortable with furniture that’s better for our planet and our homes. Our builders bring each piece to life by hand with special expertise in the USA, accentuating the incredible quality of our materials through their artistry. Sourcing from sustainable textile mills, ethically-managed forests, and eco-certified partners, we choose every material for its durability and beauty. We’d say we're pretty different from most furniture companies for all these reasons. You can find more about our materials here, and for more about Medley, go here.

Durability is a top priority for us: that's why our talented production partners bring every Medley piece to life by hand with special expertise and top-notch materials. From the inside out, we build for lasting shape and comfort.

Frames: Our domestically-sourced hardwood frames are corner blocked for strength and come with a lifetime warranty against cracking, breaking, or warping.

Suspension: We use our proprietary hand-tied arch suspension system or an 8-way hand-tied coil spring suspension system depending on the product. We’ve sat and sat again to create the most supportive, comfortable sit that also prevents sagging and squeaking. 

Filling: Our high-density foams and fillings are known for their comfort, responsiveness, and ability to retain shape over time. We offer GOLS-certified organic plant-based natural latex foam wrapped in wool, as well as high-resilience poly foam certified by CertiPUR-US®. Both options are wonderfully supportive and sumptuously soft.

Fabrics: We choose every upholstery fabric for its beauty and durability: order free swatches here.

We’ve been exploring materials and construction for the last 18 years to deliver the most comfortable lounge out there.

Our ultra durable hardwood frames offer a sturdy base for cushions filled with comfy, CertiPUR-US®️ certified high-resilience poly foam, GOLS certified organic natural latex foam, and / or down filling for extra softness and squish. Paired with thoughtful design and expert craftsmanship, we guarantee exceptional comfort and support for all our pieces. Our in-home trial backs up this claim to make sure you absolutely love your furniture.

We care deeply about making you happy and helping you find the right comfort match: you can start by exploring our comfort guide or reaching out to our team directly—we're known for our excellent customer service. Give us a ring!

Yes: we build for impeccable quality and longevity that can expertly withstand kid and pet shenanigans. :)

In addition to our ultra tough, lifetime warranty-protected frames and resilient foams and fillings, our durable, cleanable fabrics will prevent your sofa from needing to be replaced every few years.

We offer eco-certified synthetic fabrics because they're generally durable and easier to clean (and keep clean), making them one of the best options for kids and pets—but we have wonderful, resilient natural fabric options too. ⁠Look for our "kid-friendly" and “pet-friendly” icon on our fabric samples page, where you can find our most durable, easy-clean fabrics, and order free samples.

We are online-only, and we offer an in-home trial for all of our products to make sure you love what you buy.

We're confident your furniture will last as long as you need it to, but just in case, we offer a lifetime warranty on our frames, a 20-year warranty on mattresses, a 10-year warranty on filling, and a 5-year warranty on fabric upholstery. Lifetime guarantees apply to the original owner. Visit our warranty page for more detail. Need to make a warranty claim? Please fill out our Warranty Form and attach any supporting pictures or videos (if applicable).

We have an in-home trial for all of our products to make sure you love what you buy. If you’re not satisfied, let us know within 30 days after you receive your order by emailing orders@medleyhome.com. We'll then coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund minus the original shipping cost you paid on the order. Easy breezy. If the reason for the return can be addressed via an alternate solution, we may offer a more eco-friendly fix —but if you're not satisfied, we'll gladly process the return for a refund.If you spot an issue or damage with your furniture at time of delivery, please fill out our Shipping & Manufacturing Issue Form within 24 hours and attach any pictures or videos demonstrating your concern so we can find a fix. Please also note all damage on the paperwork you are given to sign at delivery.

We do not accept returns from products listed in the Re-Lounge section.

Any furniture ordered with a non-stocked fabric is subject to a 20% restocking fee if cancelled, changed or returned. We are unable to accept returns for orders with customer's own material (C.O.M.) after 7 days from your order date.

We accept returns for any standard customization offered on our site, as well as length changes, cushion number, and leg height. We are unable to accept returns beyond these modifications or for orders with customer's own material (C.O.M.) after 7 days from your order date.

Due to legal limitations, we do not allow returns for bed mattresses. Sofa beds that have mattresses may be returned.

We ship all over the world, but purchases outside the continental United States cannot be returned. Purchases for Hawaii and Alaska can be returned, but customer pays return costs.

Please measure and make sure your item will fit into your space ahead of time. We recommend using tape to mark out your space for length, width, and height before placing your order. It can be a little tricky for large pieces and awkward corners, but it’s always worth it to plan ahead. If you’re unsure about the piece fitting through a doorway or stairwell, you can email us at orders@medleyhome.com and we’ll help you take measurements. We charge a 20% restocking fee to exchange or return any item that is unable to be delivered due to sizing/fit issues. 

Delivery fees are not refundable on any order that has shipped and is then cancelled or returned.

Orders under $10,000 that are canceled or altered after 7 days of purchase are subject to a $175 fee. Orders over $10,000 (after discount, before shipping and tax added) have a 20% fee for changing, canceling, or returning after 7 days of purchase. Any furniture ordered with a non-stocked fabric is subject to a 20% restocking fee if canceled, changed or returned after 7 days of purchase. 

Any furniture ordered with a non-stocked fabric is subject to a 20% restocking fee if cancelled, changed or returned. We are unable to cancel or accept returns for orders with customer's own material (C.O.M.) after 7 days from your order date.

Delivery fees are not refundable on any order that has shipped and is then cancelled or returned.

At Medley, each piece is made by hand with care and precision and ships directly to you from the US based manufacturing facility. You can view an item's expected ship date on each product page. Our mattresses take 2 weeks to manufacture, plus shipping.

After you place your order, you’ll receive an email with an estimated ship date. Shipping delays are subject to carrier lead times outside our control. If for some reason an issue arises that will cause a longer lead time, we will be sure to alert you right away. Deliveries to zones that are outside of metropolitan areas may result in additional shipping time.

If you have a specific timeline in mind, please email sales@medleyhome.com to make sure we can meet your target date.

You can track your order on this page for the most current timing, or you can email us at orders@medleyhome.com and we'll be in touch within 48 hours to provide an update.

Keep in mind, the estimated shipping date assigned to your order is the expected week manufacturing will be completed and shipped from our warehouse. Because our furniture is made to order and by hand, completion dates can vary. This ship date is our best estimate based on your place in our order queue. 

Order Status Page Terms:

• Order confirmed: We have your order and are gathering materials
• Order in production: We’ve started your build.
• Order shipped: Your order has been picked up and is on its way to you!

Your order's estimated ship date indicates the week we expect to complete and dispatch your furniture from our warehouse. Because our furniture is made to order and by hand, completion dates can change. We will provide our best estimate and will always update you as soon as possible. 

A delivery date represents when your order will arrive at your home. Shipping transit times vary depending on your location, but typically take between 2-3 weeks for urban areas. Rural or remote areas may experience additional shipping times.

As soon as your order is scheduled for shipment, our Medley team will email you our shipping carrier's tracking details for your reference. Once your shipment arrives in your local region, the last-mile carrier will contact you to schedule the day and time of delivery.

You can track your order on this page. An update with instructions will also be provided via email once your order is booked for shipping.

We ship to every state in the US and Canada frequently, and can arrange to ship to almost anywhere else in the world. For Canada, Hawaii, Alaska or other countries, note that the standard is not White Glove service and the furniture will be dropped off fully packaged inside your front door. If you live in a building, this means it will be left in the lobby. If you require more of a full service, please contact us to see if it's possible in your location.

To see shipping costs, you can add product to your cart and enter your zip code. If your location isn't available, please email us at sales@medleyhome.com. If you have any questions about timing, service, or destinations, we can look into these options for you.

If you have more than one item in the same order, we will ship them all at the latest lead time by default. If you would like us to ship the items separately based on their individual lead times, please let us know at the time of purchase. We can arrange to split ship your order for a charge of $150 (per shipment) for any additional White Glove delivery.

As soon as your order is scheduled for shipment, our Medley team will send you the shipping carrier's tracking details for your reference. Once your shipment arrives in your local region, the last-mile carrier will contact you to schedule the day and time of delivery. You can reach out to the delivery company directly, or you can email Medley at shipping@medleyhome.com. Please allow 48 hours for our team to reply.

Medley uses specialized freight carriers because items ship mostly assembled. The carrier will call you directly ahead of time to schedule a convenient delivery window M-F.

*Saturday deliveries are not included with our standard shipping rates, and are not available in all areas. Please call us ahead of time if you wish to arrange a Saturday delivery.

Larger Medley furniture ships assembled through long-haul and local delivery teams and cannot be delivered by common carriers such as USPS, UPS, or FedEx. We offer white glove delivery through freight carriers to make sure you have the best experience possible. The carrier will place your product into any room and remove the packaging. This does not include assembly. If you are more comfortable with the delivery crew leaving the furniture outside your place or just inside the front door, you can specify this with them.

White glove delivery is included and required on all orders (excluding ottomans, poufs and throw pillows) and is the only shipping option available at checkout.

White glove delivery means the carrier company will place your delivery into any room and remove the packaging. It does not include assembly.

If you are more comfortable with the delivery crew leaving the furniture outside your place or just inside the front door, you can specify this with them when you are scheduling your delivery.

Yes, we ask that you carefully check out your furniture once it arrives. In-transit damage is no fun, but unfortunately happens from time to time. Inspecting your furniture and promptly reporting it to Medley allows us to follow up with our shipping partners and fix any issues. Please follow the instructions below to submit record of damage within 24 hours of delivery. Note that Medley can not be held responsible for any shipping damage that is not notated at the time of delivery.

For white glove deliveries:

After your furniture has been unwrapped and placed in your home, take time to check for any damage that may have occurred in transit. If you find any issues, document them on the shipping company's signed delivery sheet, then take clear pictures of the damage and send them to orders@medleyhome.com within 24 hours of delivery. Please include your order number and any other pertinent information.

For standard shipments via Fedex/UPS/USPS:

Please inspect your shipment before unpacking in order to identify any damage to packaging. If you see damage, please take a picture of the box before unwrapping. Proceed to unwrap and take pictures of the product and any damage. Please send pictures to orders@Medleyhome.com with your order number and any other pertinent information within 24 hours of delivery.

In-transit damage is no fun, but unfortunately happens from time to time. Inspecting your furniture and promptly reporting it to Medley allows us to follow up with our shipping partners and fix any issues. Please follow the instructions below to submit record of damage within 24 hours of delivery. Note that Medley can not be held responsible for any shipping damage that is not notated at the time of delivery.

For white glove deliveries:

After your furniture has been unwrapped and placed in your home, take time to check for any damage that may have occurred in transit. If you find any issues, document them on the shipping company's signed delivery sheet, then take clear pictures of the damage and send them to orders@medleyhome.com within 24 hours of delivery. Please include your order number and any other pertinent information.

For standard shipments via Fedex/UPS/USPS:

Please inspect your shipment before unpacking in order to identify any damage to packaging. If you see damage, please take a picture of the box before unwrapping. Proceed to unwrap and take pictures of the product and any damage. Please send pictures to orders@medleyhome.com with your order number and any other pertinent information within 24 hours of delivery.

If you need to reschedule your appointment, please contact our shipping company as soon as possible. If you miss your appointment or need to reschedule within 24 hours of a confirmed appointment an additional fee will be charged. Shipments to locations in our standard delivery zone will be charged an additional $175. Additional charges may occur for shipments to outside zones, or for deliveries with special requirements.

Please measure and make sure your item will fit into your space ahead of time. We recommend using tape to mark out your space for length, width, and height before placing your order. It can be a little tricky for large pieces and awkward corners, but it’s always worth it to plan ahead. If you’re unsure about the piece fitting through a doorway or stairwell, you can email us at orders@medleyhome.com and we’ll help you take measurements. If an item doesn’t fit into your space, we charge a 20% restocking fee to exchange or return any item that is unable to be delivered due to sizing/fit issues. 

Beds and dining tables can require simple assembly. Our sofas do not require assembly unless the legs are 7" or longer. These may be shipped separately, and are easily screwed into the bottom of the sofa or sectional. We can also provide assembly instructions ahead of time for additional preparation if requested.

Our natural latex + wool upholstered furniture is built in Los Angeles, along with all of our wood furniture pieces. Our standard poly foam furniture is made in North Carolina. Our mattresses are made in Illinois.

We take ultra care in selecting what goes into our furniture. Every material is thoughtfully sourced and considered for it's overall impact on our health and our planet. We offer:

• GOLS-certified organic latex foam, CertiPUR®-US-Certified poly foam, and OEKO-TEX® Standard 100 cruelty-free wool fillings
• Organic, Greenguard Gold, BCI Cotton, OEKO-TEX® Standard 100, and Declare Red List Free upholstery fabric and leather certification offerings
• Natural jute webbing
• Solid FSC-certified wood and CARB-compliant engineered hardwood, including PureBond® hardwood plywood for our natural latex + wool furniture.
• Low-VOC glues and finishes.

Learn more about our materials here.

Yes! You can find more information on our certifications page. Our materials are certified by Global Organic Latex Standard, GreenGuard Gold, OEKO-TEX® 100, CertiPUR-US®, and Forest Stewardship Council. We're proud to carry Red List Free-Certified leathers.

Learn more about the materials we use on our materials and fabrics pages or email us with any specific questions. We consider transparency important and want to let you know exactly what is going into your home.

We do not add flame retardants nor use materials with flame retardants on any of our fabrics, fillings, or other parts of our furniture. We believe contact with flame retardants can cause harm, so we prioritize confirming they are not added when sourcing our materials.

Overall, it’s a plush, supportive, and incredibly comfy lounge. Our latex foam cushion is dense with a soft, slightly springy sit, and each is wrapped in an envelope of fluffy wool for sink-in softness. Back pillows are also filled with wool—unlike down, wool's resilience requires no fluffing to maintain its pillowy lift and support. Frames are covered in thick needled wool, and the arms are padded with a thin layer of latex for extra softness.

Latex foam, which comes from rubber tree sap, features durable spring-back to hold its shape for 20+ years—much longer than traditional poly foam that you'll typically find in a sofa. Our wool fiber-filled back pillows maintain lasting fullness and structure, too. Naturally pliant, wool fibers can bend an astonishing 20,000 times before they break! Overall, both of these natural materials offer more resilience, structure, and support than standard poly foams and fillings—all while being easier on the planet and better to bring into your home.

Off-gassing is the airborne release of a chemical into vapor form. Off-gassing occurs when manufactured items release volatile organic compounds (VOCs) and other chemicals into the air we breathe. Many companies will tell you that everything off-gasses, but some fumes are more harmful than others. Our plant-based latex foam and wool are considered to be non-off-gassing, but depending on several factors can have a distinct smell for sensitive people that dissipates over a short amount of time. While our poly foam is not a 100% natural material like the plant-based latex foam we offer, it's the healthiest version of poly foam available on the market. This is considered low-VOC (less than .5 parts per million), and technically it does have off-gassing. Importantly, almost all of the off-gassing occurs between right after the materials are produced and a couple of months afterwards, well before they are in your home. Because wood is a natural product, our woods do not off-gas. The finishes we use are low-VOC waxes and stains.

All synthetic foams are not created equal. Optimally we would only carry our plant-based latex, but because the material is expensive and more labor-intensive to build, we offer CertiPUR-US®-certified polyurethane foam. It is the cleanest synthetic choice on the market and better than other available polyurethane foams because the material consistently meets updated emissions and durability standards. This material provides a medium-sit and holds it shape for years and years to come, providing comfort and durability.

A latex allergy is most often caused by the sap proteins in rubber trees. The most common latex allergy is from skin contact with gloves or other latex products. Since our plant-based latex is wrapped in wool, cotton, and then fabric, there won't be any direct skin contact. Some people have an allergic reaction to natural latex by breathing in latex particles, but this is very rare. If you are allergic to latex through a skin allergy, you should be safe to order this product, but you may order a latex sample to test. If you have a respiratory latex allergy, we recommend you opt for the CertiPUR-US®-Certified poly foam option.

As part of our mission, Medley strives to offer the most sustainable and cleanest furniture on the market from the inside out. Our current organic latex and wool upholstery is almost 100% natural! Here’s a breakdown of what that looks like:

Natural Materials
• GOLS-Certified natural latex
OEKO-TEX® STANDARD 100 certified wool
• Burlap and jute
• Wood – solid and Pure Bond® engineered hardwood
• Cotton
• Fabric and leathers (depending on your choice)

Remaining materials that aren't all-natural or are blends
• Zippers, springs, and staples
• Wood glues and leg finishes
• Poly/cotton blend seat deck cover and upholstery thread
• Fabric (depending on your choice)

Of course spills happen, but try to clean them up as soon as possible: the longer moisture sits on wood, the more likely it'll leave a stain. To dust or wipe down your piece, simply use a lightly damp rag with water. If possible, wipe the whole surface to let the finish wear evenly.

Surfaces of tables and case goods like credenzas and dressers can be lightly sanded as necessary to remove scratches or scuffs: head to our product care page for detailed instructions about how to care for our wood furniture.

Yes! We encourage ordering fabric and leather samples here for all of our products. For wood or filling samples, please contact us directly by emailing us at samples@medleyhome.com and we'll send some your way. It's always free.

We 100% recommend ordering fabric samples first. Color settings on individual monitors vary widely, potentially making samples look different online than in person. Fabric tones naturally vary under different lighting, so it’s helpful to see your preferred fabric in your space where your furniture will live. You can order fabric and leather samples here.

We do, and for free! Click here to get in touch with one of our furniture stylists.

If you'd like to place your order now but need a little more time to select a fabric, select our "Decide Later" option. Here’s how to do it:

1. Customize your furniture: Head to the product page and click "Customize". When you reach the "Fabrics and leathers" step, select the "Decide Later" option.

2. Check out: Place your furniture order. Keep thinking about which fabric you'd like, and order free fabric samples if you haven't yet.

3. Email us: Let us know which fabric you'd like to choose at orders@medleyhome.com. An estimated production time will be calculated once we receive your fabric decision.

You can provide your own fabric for any of our upholstered furniture pieces. When selecting the fabric in our customizer, you can instead choose "C.O.M. (Customer's Own Material) to learn more about cost and yardage needed. After placing your order, you'll receive instructions on how to provide your fabric to our team. An estimated production time for your order will be calculated once we receive your fabric. Please reach out to us at orders@medleyhome.com with any questions.

We do not offer a reupholstery service, but do encourage you to find a local upholsterer if you would like to extend the life of your furniture piece (we think that’s really cool!) We don't offer slipcovers for our upholstered goods, but most of our cushions have a zipper and are removable. Some can be washed according to fabric guidelines and laid flat to dry.

We offer the ability to select from a variety of sizes, fabrics and leathers, fillings, and leg styles.

For Trade partners with larger volume projects looking for further customization, please reach out to our design team at hello@medlyhome.com and we'll see if our production capabilities are a good fit for your project.

With a little routine care, your furniture will look and feel its very best for years to come: head to our product care page for detailed care and cleaning instructions.

We choose every upholstery fabric for its durability, beauty, and ease of cleaning. All of our fabric collections can be spot cleaned, and some can even go right in the washing machine when needed(!). All meet or exceed commercial grade limits, meaning they can withstand traffic in a busy mall and still hold up. Head to our fabric samples page to learn more about each fabric collection.

Yes. To see your order's estimated lead time, head to the product page and click the "Customize" button. When you reach the "Fabrics and leathers" step, you'll notice that the lead time changes dynamically as you click between fabric collections (look for the orange text next to the truck icon). If you have a specific timeline in mind, email hello@medleyhome.com to make sure we can meet your target date.

Yes! Our partnership with Affirm offers monthly payment plans available from 6 to 18 months, and 0% interest for those that qualify. You can click here to learn more.

We aren't setup to take ACH or checks for payment. However, we do accept Paypal and you can add your banking details to your Paypal account to pay with ACH.

We love working with designers, architects, project managers, and anyone else in the trade. We offer exclusive savings on all Medley orders, and if the order is larger in volume we can extend an additional discount. Please contact us to specify the project and we can get things going from there. To set up a Trade account, you can visit this link. We look forward to working with you!