Keep your furniture in tip top shape
Every Medley piece is handcrafted to the highest standards and built to last, hold its shape, and age beautifully. With some additional care, you'll ensure your piece will look and feel its very best for years to come. Can't find what you're looking for below? Email us at email@example.com and we'll be happy to help.
Our foam and plant-based latex + wool cushions exceed industry standards and will hold their shape for years. To avoid uneven wear on a particular cushion or area, simply flip, and, if possible, rotate to a different position on the piece. For down cushions and back pillows, a quick fluff rejuvenates them to their desired shape.
We suggest vacuuming upholstered furniture regularly to prevent fabric wear from dust and dirt. Using an upholstery attachment on a low setting, vacuum left to right in short, overlapping strokes, starting at the top of your piece and working toward the bottom. This left-to-right method is especially helpful for highly textured materials like chenille or boucle fabrics that hold on to dirt. Switch to a crevice nozzle to vacuum under cushions and around seams.
Avoid direct sunlight. Note that fabrics and leathers (especially natural materials like cotton or linen) will naturally fade or change color when exposed to indirect or direct light over time.
Snags + Pilling
A good fabric shaver will help tackle pilling. Occasional snagging is also normal: if you find a loose thread here or there, use a felting needle or tool to push it back into the fabric. Threads can be snipped with a sharp pair of scissors as a last resort, but note that this can cause further unraveling.
Never fear: all our fabrics are cleanable! After identifying the code below for your fabric, use a corresponding upholstery cleaning product:
- Cleaning (W) Code Fabrics
A "W" indicates that your piece can be cleaned with water. This means you're safe to use an upholstery/carpet cleaner on your spill or stain.
- Cleaning (S) Code Fabrics
An "S" indicates that your piece needs to be cleaned with cleaning solvents (dry clean only) and will not react well if water is applied to it. Spot cleaning is only advised if the product is meant for home dry cleaning use. Make sure that after using a product of this nature to use a blow dryer to dry the spot so it doesn't leave a ring! Stains, spills or dirt in general should be cleaned as soon as possible to retain the longevity of the colors and the fabric.
- Cleaning (W/S) Code Fabrics
A "W/S" indicates that you can use either dry cleaning solvents or water with mild hand soap for cleaning. Clean spots as soon as possible before they have a chance to set in.
Condition your piece every 6 to 12 months to keep it looking and feeling smooth. Your climate will affect how often you'll need to condition, and your couch may need more care if you live in a dry place. Be sure to check which type of leather you have to select an accompanying conditioner.
Scratches and scuffs
Leather will naturally show marks from use over time—use a clean, dry, soft cloth to help buff out lighter marks. A leather conditioner can also help buff these out.
Avoid direct sunlight and high heat to prevent discoloration and drying out.
Instructions and products for occasional cleaning and tackling spills depend on the type of leather you have (for example, Pure Aniline leathers versus Semi Aniline leather). Refer to our leather care guide for detailed instructions.
Scratches and scuffs
Our natural woods age beautifully with use and time. Surfaces of tables and case goods like credenzas and dressers can be lightly sanded as necessary to remove scratches or scuffs. Be sure to refinish afterward with an appropriate wood oil or wax, and test on a non-visible part first to see if the color change is desirable.
Some of our products feature natural wood veneers in certain areas, including the back of some storage pieces and the back and sides of our Buden Bed. We do not recommend sanding these areas.
Spills happen, of course, but try to clean them up as soon as possible: the longer moisture sits on wood, the more likely it'll leave a stain. To dust or wipe down your piece, simply use a lightly damp rag with water. If possible, wipe the whole surface to let the finish wear evenly.
Protection + Preventing Stains
We're big fans of coasters and placemats, especially when you're setting down anything warm or damp, as natural wood is very sensitive to heat and moisture. To help prevent stains, apply a wood oil or wax as needed, but test first on a non-visible area.
We're confident your furniture will last as long as you need it to, but just in case, we offer several product warranties, including a lifetime warranty on our frames (that's a big deal!). Read on for a breakdown of each. In all cases, these warranties apply to the original owner.
We offer a lifetime warranty on frames against breaking, cracking, or warping with normal wear and tear. All internal springs and wood structural elements are also covered by this warranty.
We offer a 10-year warranty on cushions cores against manufacturing defects and significant loss of shape or resiliency. Please note that fillings will naturally soften over time—read our care tips toward the top of this page to keep them in great shape.
We offer a 5-year warranty on fabrics against manufacturing defects. Please note that some fabrics will pill, which you can resolve with a fabric shaver. All fabrics and leathers will stretch a bit with use. In addition, all fabrics and leathers (especially natural materials like cotton) will lighten and change color as they are exposed to direct and indirect light. Note that shrinkage due to washing is not covered by this warranty.
We offer a lifetime warranty on frames for case goods with exposed wood. This includes the structural integrity of the piece (not the surface). We also offer a lifetime warranty on any hardware used.
We offer a 20-year warranty on mattresses. This warranty assumes normal wear and tear.