Keep your furniture in tip top shape
Every Medley piece is handcrafted to the highest standards and built to last, hold its shape, and age beautifully. With some additional care, you'll ensure your piece will look and feel its very best for years to come. Can't find what you're looking for below? Email us at hello@medleyhome.com and we'll be happy to help.
Cushion Care
Our foam and plant-based latex + wool cushions exceed industry standards and will hold their shape for years. To avoid uneven wear on a particular cushion or area, simply flip, and, if possible, rotate to a different position on the piece. For down cushions and back pillows, a quick fluff rejuvenates them to their desired shape.
Fabric Care
Vacuuming
Because dirt and dust can cause any fabric to wear faster, we recommend periodic vacuuming with an upholstery attachment (a hose or light brush will do the trick). Using an upholstery attachment on a low setting, vacuum left to right in short, overlapping strokes, starting at the top of your piece and working toward the bottom. This left-to-right method is especially helpful for highly textured materials like chenille or boucle fabrics that hold on to dirt. Switch to a crevice nozzle to vacuum under cushions and around seams.
Fading
Avoid positioning your furniture in direct sunlight, or toss a throw blanket over the back to lessen the chance of fading from sun exposure.
Snags + Pilling
A good fabric shaver will help tackle pilling. Occasional snagging is also normal: if you find a loose thread here or there, use a felting needle or tool to push it back into the fabric. Threads can be snipped with a sharp pair of scissors as a last resort, but note that this can cause further unraveling.
Watermarks
Water can sometimes leave a ring after cleaning up a spill or stain. In order to avoid this we recommend blotting any spot cleaned area with a fresh towel, then using a liberal amount of water to "blend" in the stain. Often it is best to wet the entire fabric panel with the stain, or wet the entire top of the cushion where the stain occurred from seam to seam. Be careful not to over-soak, and use distilled or filtered water if possible.
Cleaning
Life means inevitable spills and oops, but never fear—your fabric is cleanable! Each fabric has an upholstery cleaning code to identify which kind of products and cleaning steps to use: follow these along with our detailed instructions below to keep your fabric looking fresh.
In general, we recommend promptly treating spots and stains, and avoiding excessive rubbing or brushing. If your fabric can be cleaned using water, upholstery steam cleaners (like this one) can work magic. If spot cleaning with water, we recommend wetting larger areas in order to avoid the possibility of water stains. Hot tip: if you live in an area that has hard water, use distilled water to prevent mineral buildup and water staining.
We recommend steam cleaning or professional cleaning about every 12 to 18 months, or more frequently for households with pets.
Machine Washing: Use Sparingly
While some fabrics are machine washable, we do not recommend frequent machine washing. Hand wash or spot treating whenever possible to avoid wear and the possibility of slight shrinkage.
- Cleaning (W) Code Fabrics
A "W" indicates that your piece can be cleaned with water. This means you're safe to use an upholstery/carpet cleaner on your spill or stain. - Cleaning (S) Code Fabrics
An "S" indicates that your piece needs to be cleaned with cleaning solvents (dry clean only) and will not react well if water is applied to it. Spot cleaning is only advised if the product is meant for home dry cleaning use. Make sure that after using a product of this nature to use a blow dryer to dry the spot so it doesn't leave a ring! Stains, spills or dirt in general should be cleaned as soon as possible to retain the longevity of the colors and the fabric. - Cleaning (W/S) Code Fabrics
A "W/S" indicates that you can use either dry cleaning solvents or water with mild hand soap for cleaning. Clean spots as soon as possible before they have a chance to set in.
Fabric cleaning instructions
Buckbrush Tweed
Cleaning code W
Light to medium stains
(coffee, soda, crayon, and ketchup)
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
7. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(butter, olive oil, pizza, mustard, etc)
Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. For thicker substances, use a spoon to remove any excess. Proceed to steps 2-7 above.
General care and best practices
With a little routine care, your furniture will look and feel its very best for years to come. Because dirt and dust can cause any fabric to wear faster, we recommend regular vacuuming with an upholstery attachment (a hose or light brush will do the trick). Upholstery steam cleaners (like this one) can also work magic when needed. Avoid positioning your furniture in direct sunlight, or toss a throw blanket over the back to lessen the chance of fading from sun exposure.
Life means inevitable spills and oops, but never fear—your fabric is cleanable! Promptly treat spots and stains, avoid excessive rubbing or brushing, and follow the instructions below to keep your fabric looking fresh. We recommend steam cleaning or professional cleaning about every 12 to 18 months, or more frequently for households with pets. Hot tip: if you live in an area that has hard water, use distilled water to prevent mineral buildup and water staining.
Deluxe
Cleaning Code W
Machine wash and dry
Osier Velvet can be machine washed in cold water on a delicate cycle when needed. Air dry or machine dry on low or no heat. We recommend putting covers on inserts before fully dry to avoid shrinkage.
Light stains: spot clean with water
1. Remove any residue with the edge of the teaspoon or a flat utensil.
2. Apply water to the stain and blot using a clean cloth. Apply more water to the area and rub using gentle, circular movements with a cloth until you can’t see the stain anymore.
3. Let the fabric air dry. Avoid applying heat (for example with a hair dryer) to the stain in any way.
Tougher stains: spot clean with water + soap
All accidental stains can be removed using only water, but should you have a tougher stain, a small amount of standard white or clear household soap can be used. Keep in mind that immediate stain removal will ensure the best result.
1. If the above directions have been tried and the stain is still there, apply a mild clear or white soap water to the area and rub using gentle movements with a cloth. Use soap intermittently with water, and repeat the process until the stain is completely removed.
2. Let fabric air dry. Avoid applying heat (for example with a hair dryer) to the stain in any way.
Elder
Cleaning code W
Light to medium stains
(coffee, soda, crayon, and ketchup)
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
7. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(butter, olive oil, pizza, mustard, etc)
Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. For thicker substances, use a spoon to remove any excess. Proceed to steps 2-7 above.
Huckleberry
Cleaning code W
Light to medium stains
(coffee, soda, crayon, and ketchup)
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
7. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(butter, olive oil, pizza, mustard, etc)
Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. For thicker substances, use a spoon to remove any excess. Proceed to steps 2-7 above.
Inspire
Cleaning Code W
Water-based stains
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(i.e. Butter, Oil, Pizza, Chicken Wings, Mustard)
Blot stain lightly and apply cornstarch as an absorbent to cover the stain. Wait at least 3 minutes and remove cornstarch. Proceed to steps 2-6 above.
Coloring stains
(i.e. Crayons, Ink, Markers)
Spray stain with isopropyl alcohol and wait at least 3 minutes. Proceed to steps 2-6 above.
Machine washing and air drying
When needed, machine wash in cold water with a mild, enzyme-based detergent on a delicate cycle. We recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage. Lay flat to air dry; we recommend putting covers back on inserts before fully dry to avoid shrinkage.
Linara
Cleaning Code W
Light-medium stains / everyday messes: spot clean with soap + water
1. Blot liquids on the surface with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a cleaning solution of a ¼ tsp. of mild detergent (like clear dishwashing liquid) per 1 cup of lukewarm water.
3. Apply the solution using a misting spray bottle.
4. Work the solution into the affected area by lighting scrubbing the area with a sponge or soft bristle brush. Work from the outside of the stain inward to prevent spreading the stain. Rinse your sponge and brush frequently. Allow the solution to soak into the fabric for a few minutes.
6. Rinse thoroughly to remove all soap residue, as soap residue will attract dirt. Blot excess moisture away with a clean, soft towel.
7. An upholstery cleaner can be used to suck out excess moisture and cleaning solution.
8. Repeat steps 3 - 7 as needed and allow fabric to air dry.
For easy cleaning: machine wash!
When needed, machine wash cushion covers inside-out with like colors on cold with mild detergent. Air dry only. We recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage. Lay flat to air dry; we recommend putting covers back on inserts before fully dry to avoid shrinkage.
Macarena
Cleaning Code W
Light-medium stains / everyday messes
1. Blot liquids on the surface with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a cleaning solution of a ¼ tsp. of mild detergent (like clear dishwashing liquid) per 1 cup of lukewarm water.
3. Apply the solution using a misting spray bottle.
4. Work the solution into the affected area by lighting scrubbing the area with a sponge or soft bristle brush. Work from the outside of the stain inward to prevent spreading the stain. Rinse your sponge and brush frequently. Allow the solution to soak into the fabric for a few minutes.
6. Rinse thoroughly to remove all soap residue, as soap residue will attract dirt. Blot excess moisture away with a clean, soft towel.
7. Repeat steps 3 - 6 as needed and allow fabric to air dry.
Stubborn or excessive stains
1. Prepare a solution of 2 ounces bleach to 30 ounces water in a clean spray bottle.
2. Place a clean towel between the fabric and the foam cushion to absorb excess moisture. Set the nozzle to the “fan” spray pattern and wet the entire side of the cover with stain.
3. Wipe the entire cover with a clean cloth to remove any excess moisture.
4. Spray the same area with clean water to rinse the bleach solution out of the fabric. Wipe the entire cover again with a clean cloth to remove excess moisture.
5. Allow the cover to air dry.
Oil-based stains (on upholstered frame, arms on back)
1. Blot stain to absorb liquid. If stain is on the upholstered frame, arms, or back, immediately apply an absorbent such as cornstarch or baking soda directly on the stain and let sit for 10 minutes to help lift the stain.
2. Remove the excess absorbent with a straight edge or ruler to prevent the stain from being pressed into the fabric. Vacuum away any excess absorbent and proceed with the routine spot cleaning process.
Oil-based stains (on cushion)
1. Prepare a solution of 30 ounces water to 2 ounces mild, clear dish detergent.
2. Place a clean towel between the fabric and the cushion insert to absorb excess moisture.
3. Spray the area with clean water to rinse the cleaning solution out of the fabric.
4. Again wipe the entire cover with a clean cloth to remove any excess moisture. You may need to rinse several times to remove the solution.
Mahonia
Cleaning code W
Light to medium stains
(coffee, soda, crayon, and ketchup)
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
7. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(butter, olive oil, pizza, mustard, etc)
Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. For thicker substances, use a spoon to remove any excess. Proceed to steps 2-7 above.
Melton
Cleaning Code W
Machine wash and dry
Machine wash in cold water on a delicate cycle when needed, However, we recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage. Air dry or machine dry on low or no heat. We recommend putting covers on inserts before fully dry to avoid shrinkage.
Light stains: spot clean with water
1. Remove any residue with the edge of the teaspoon or a flat utensil.
2. Apply water to the stain and blot using a clean cloth. Apply more water to the area and rub using gentle, circular movements with a cloth until you can’t see the stain anymore.
3. Let the fabric air dry. Avoid applying heat (for example with a hair dryer) to the stain in any way.
Tougher stains: spot clean with water + soap
All accidental stains can be removed using only water, but should you have a tougher stain, a small amount of standard white or clear household soap can be used. Keep in mind that immediate stain removal will ensure the best result.
1. If the above directions have been tried and the stain is still there, apply a mild clear or white soap water to the area and rub using gentle movements with a cloth. Use soap intermittently with water, and repeat the process until the stain is completely removed.
2. Let fabric air dry. Avoid applying heat (for example with a hair dryer) to the stain in any way.
New Delhi
Cleaning Code W
Water-based stains
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(i.e. Butter, Oil, Pizza, Chicken Wings, Mustard)
Blot stain lightly and apply cornstarch as an absorbent to cover the stain. Wait at least 3 minutes and remove cornstarch. Proceed to steps 2-6 above.
Coloring stains
(i.e. Crayons, Ink, Markers)
Spray stain with isopropyl alcohol and wait at least 3 minutes. Proceed to steps 2-6 above.
Machine washing and air drying
When needed, machine wash in cold water with a mild, enzyme-based detergent on a delicate cycle. We recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage. Lay flat to air dry; we recommend putting covers back on inserts before fully dry to avoid shrinkage.
Osier Velvet
Cleaning code: W/S
Everyday spills: spot clean
1. Prompt action is crucial. Blot the affected area using an absorbent paper towel or a slightly damp, clean cloth. Gently dab the stain to absorb excess moisture, taking care not to rub or scrub vigorously, which could damage the fibers of the velvet.
2. Continue blotting until no more moisture is transferred onto the towel or cloth. Avoid using excessive water or harsh cleaning agents.
3. An upholstery steam cleaner can be used to suck out excess moisture. Hot tip: if you live in an area that has hard water, use distilled water to prevent mineral buildup and water staining.
Be cautious not to saturate the velvet excessively. Too much moisture can lead to watermarks or damage.
Dry stains
1. Delicately scrape away any loose debris from the surface using a dull knife or spoon.
2. Create a solution by mixing one part mild dishwashing detergent to ten parts water.
3. Dampen a clean cloth with the solution and gently blot the stain, working in a circular motion from the outer edges towards the center.
4. Rinse the cloth each time so as not to transfer the stain back on the velvet. Be cautious not to saturate the velvet excessively, as too much moisture can lead to watermarks or damage.
5. Repeat the blotting process as necessary until the stain is lifted.
6. Pat the cleaned area dry with a clean, lint-free cloth and allow the velvet to air-dry naturally. To accelerate the drying, brush while using a hairdryer on the warm setting (avoid high heat) about 12 inches away from the velvet. Once dry, brush the velvet in the direction of the pile one more time to ensure a smooth and uniform finish.
Slight bruises or crush marks
1. Hold a garment steamer approximately 12 inches away from the velvet pile and gently apply steam to the affected area. Be cautious not to bring the steamer too close or linger in one spot for too long to prevent excessive moisture. Follow with a fabric brush to gently brush the velvet in the direction of the pile. This helps lift and fluff the fibers, aiding in the restoration of the velvet's original texture. Exercise patience during this process and avoid excessive pressure to prevent damage to the fibers.
Ponderosa
Cleaning code W/S
Light-medium stains / everyday messes: spot clean with soap + water
1. Blot liquids on the surface with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a cleaning solution of a ¼ tsp. of mild detergent (like clear dishwashing liquid) per 1 cup of lukewarm water.
3. Apply the solution using a misting spray bottle.
4. Work the solution into the affected area by lighting scrubbing the area with a sponge or soft bristle brush. Work from the outside of the stain inward to prevent spreading the stain. Rinse your sponge and brush frequently.
5. Allow the cleaning solution to soak into the fabric for a few minutes.
6. Rinse thoroughly to remove all soap residue, as soap residue will attract dirt. Blot excess moisture away with a clean, soft towel.
7. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
8. Repeat steps 3 - 7 as needed and allow fabric to air dry.
Tougher stains: spot clean with bleach + water
1. Blot liquids on the surface with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a solution of 1 ounce bleach to 30 ounces water in a clean spray bottle. If possible, place a clean towel between the fabric and foam cushion to absorb any excess moisture. Set the nozzle to a “fan” spray pattern and wet the entire side of the cover where the stain is.
4. Wipe the entire cover with a clean cloth to remove any excess moisture.
5. Spray the same area with clean water to rinse the bleach solution out of the fabric. Again wipe the entire cover with a clean cloth to remove any excess moisture.
6. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
7. Allow the cover to air dry.
Poplar Bouclé
Cleaning code W/S
Light-medium stains / everyday messes: spot clean with soap + water
1. Blot liquids on the surface with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a cleaning solution of a ¼ tsp. of mild detergent (like clear dishwashing liquid) per 1 cup of lukewarm water.
3. Apply the solution using a misting spray bottle.
4. Work the solution into the affected area by lighting scrubbing the area with a sponge or soft bristle brush. Work from the outside of the stain inward to prevent spreading the stain. Rinse your sponge and brush frequently.
5. Allow the cleaning solution to soak into the fabric for a few minutes.
6. Rinse thoroughly to remove all soap residue, as soap residue will attract dirt. Blot excess moisture away with a clean, soft towel.
7. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
8. Repeat steps 3 - 7 as needed and allow fabric to air dry.
Tougher stains: spot clean with bleach + water
1. Blot liquids on the surface with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a solution of 1 ounce bleach to 30 ounces water in a clean spray bottle. If possible, place a clean towel between the fabric and foam cushion to absorb any excess moisture. Set the nozzle to a “fan” spray pattern and wet the entire side of the cover where the stain is.
4. Wipe the entire cover with a clean cloth to remove any excess moisture.
5. Spray the same area with clean water to rinse the bleach solution out of the fabric. Again wipe the entire cover with a clean cloth to remove any excess moisture.
6. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
7. Allow the cover to air dry.
Riverbed Linen
Cleaning Code W/S
Spot cleaning (fully washable up to 100°F)
1. Blot stain with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a cleaning solution of a ¼ tsp. of mild detergent (like clear dishwashing liquid) per 1 cup of lukewarm water.
3. Use the solution and another clean, soft cloth or paper towel to forcefully blot the stain.
4. An upholstery cleaner can be used to suck out excess moisture and cleaning solution.
5. Allow fabric to air dry.
Tougher stains:
Professionally dry clean.
Smart
Cleaning Code W
Machine wash and dry
Machine wash in cold water on a delicate cycle when needed, However, we recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage. Air dry or machine dry on low or no heat. We recommend putting covers on inserts before fully dry to avoid shrinkage.
Light stains: spot clean with water
1. Remove any residue with the edge of the teaspoon or a flat utensil.
2. Apply water to the stain and blot using a clean cloth. Apply more water to the area and rub using gentle, circular movements with a cloth until you can’t see the stain anymore.
3. Let the fabric air dry. Avoid applying heat (for example with a hair dryer) to the stain in any way.
Tougher stains: spot clean with water + soap
All accidental stains can be removed using only water, but should you have a tougher stain, a small amount of standard white or clear household soap can be used. Keep in mind that immediate stain removal will ensure the best result.
1. If the above directions have been tried and the stain is still there, apply a mild clear or white soap water to the area and rub using gentle movements with a cloth. Use soap intermittently with water, and repeat the process until the stain is completely removed.
2. Let fabric air dry. Avoid applying heat (for example with a hair dryer) to the stain in any way.
Stonecrop Linen
Cleaning Code W/S
Spot cleaning (fully washable up to 100°F)
1. Blot stain with a clean, soft towel and brush away loose dirt or debris.
2. Prepare a cleaning solution of a ¼ tsp. of mild detergent (like clear dishwashing liquid) per 1 cup of lukewarm water.
3. Use the solution and another clean, soft cloth or paper towel to forcefully blot the stain.
4. An upholstery cleaner can be used to suck out excess moisture and cleaning solution.
5. Allow fabric to air dry.
Tougher stains:
Professionally dry clean.
Texture
Cleaning Code W
Water-based stains
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(i.e. Butter, Oil, Pizza, Chicken Wings, Mustard)
Blot stain lightly and apply cornstarch as an absorbent to cover the stain. Wait at least 3 minutes and remove cornstarch. Proceed to steps 2-6 above.
Coloring stains
(i.e. Crayons, Ink, Markers)
Spray stain with isopropyl alcohol and wait at least 3 minutes. Proceed to steps 2-6 above.
Machine washing and air drying
When needed, machine wash in cold water with a mild, dye-free detergent on a delicate cycle. We recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage. Lay flat to air dry; we recommend putting covers back on inserts before fully dry to avoid shrinkage.
Willow Chenille
Cleaning code W
Light to medium stains
(coffee, soda, crayon, and ketchup)
1. Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. Be sure not to rub.
2. Add 1⁄4 tsp of clear, mild dishwashing liquid per 1 cup of lukewarm water and mix gently. Put mixture in an empty spray bottle.
3. Lightly mist the stain and wait at least two minutes before cleaning.
4. Working from the outside of the stain inward, lightly scrub the stained area, rinsing your cloth often as you clean.
5. Rinse thoroughly to remove all soap residue and blot dry with a fresh, dry cloth.
6. An upholstery steam cleaner can be used to remove excess moisture and cleaning solution.
7. Allow the area to dry completely. If necessary, repeat #3-6 until fabric is clean and stain is removed.
Oil-based stains
(butter, olive oil, pizza, mustard, etc)
Blot and absorb the area with a clean soft cloth to remove as much excess liquid as possible. For thicker substances, use a spoon to remove any excess. Proceed to steps 2-7 above.
Leather Care
Dusting
Periodically dust your leather to prevent wear. Use a soft, clean, white cloth dampened with water (distilled or purified water if possible).
Conditioning
Condition your piece every 6 to 12 months to keep it looking and feeling smooth. Your climate will affect how often you'll need to condition, and your couch may need more care if you live in a dry place. Be sure to check which type of leather you have to select an accompanying conditioner and test any new products on a hidden area first.
Scratches and scuffs
Leather will naturally show marks from use over time—use a clean, dry, soft cloth to help buff out lighter marks. A leather conditioner can also help buff these out.
Fading
Avoid direct sunlight and high heat to prevent discoloration and drying out.
Cleaning
Refer to our leather care guide below for detailed instructions. Many spills and stains, even if absorbed into the leather, may dissipate over time: an added bonus of the beautiful way leather ages!
Leather cleaning instructions:
Bodie, Palomar, Milo, and Tomo Leathers
Keep in mind that any stain will look its worst on the day of the incident, but over time will begin to disperse through the protein fibers of the hide and eventually become part of the look.
Everyday spills
1. Blot the stain immediately with a soft, clean, dry white cloth to absorb all moisture. Avoid rubbing the leather and spreading any liquid.
2. If necessary, use clear, distilled, lukewarm water with the cloth and gently wipe the spill dry.
3. If that doesn’t do the trick, mix three parts water with one part mild, clear soap.
5. Allow to air dry.
Wood Care
Scratches and scuffs
Our natural woods age beautifully with use and time. Surfaces of tables and case goods like credenzas and dressers can be lightly sanded as necessary to remove scratches or scuffs. Be sure to refinish afterward with an appropriate wood oil or wax, and test on a non-visible part first to see if the color change is desirable.
Some of our products feature natural wood veneers in certain areas, including the back of some storage pieces and the back and sides of our Buden Bed. We do not recommend sanding these areas.
Cleaning
Spills happen, of course, but try to clean them up as soon as possible: the longer moisture sits on wood, the more likely it'll leave a stain. To dust or wipe down your piece, simply use a lightly damp rag with water. If possible, wipe the whole surface to let the finish wear evenly.
Protection + Preventing Stains
We're big fans of coasters and placemats, especially when you're setting down anything warm or damp, as natural wood is very sensitive to heat and moisture. To help prevent stains, apply a wood oil or wax as needed, but test first on a non-visible area.
Humidity + Temperature Change
It’s normal for frames made with solid wood to expand or contract slightly due to extreme heat and cold or fluctuations in humidity. Changes like these may cause some temporary creaking or squeaking —this isn’t anything to worry about, and generally any noises like this will go away as the wood settles in a new position.
Warranties
We're confident your furniture will last as long as you need it to, but just in case, we offer several product warranties, including a lifetime warranty on our frames (that's a big deal!). Read on for a breakdown of each. In all cases, these warranties apply to the original owner.
Furniture Frames
We offer a lifetime warranty on frames against breaking, cracking, or warping with normal wear and tear. All internal springs and wood structural elements are also covered by this warranty.
Cushion Cores
We offer a 10-year warranty on cushions cores against manufacturing defects and significant loss of shape or resiliency. Please note that fillings will naturally soften over time—read our care tips toward the top of this page to keep them in great shape.
Fabrics
We offer a 5-year warranty on fabrics against manufacturing defects. Please note that some fabrics will pill, which you can resolve with a fabric shaver. All fabrics and leathers will stretch a bit with use. In addition, all fabrics and leathers (especially natural materials like cotton) will lighten and change color as they are exposed to direct and indirect light. Note that shrinkage due to washing is not covered by this warranty.
Wood Products
We offer a lifetime warranty on frames for case goods with exposed wood. This includes the structural integrity of the piece (not the surface). We also offer a lifetime warranty on any hardware used.
Mattresses
We offer a 20-year warranty on mattresses. This warranty assumes normal wear and tear.