FAQ – Medley

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Call Us: (323) 801-6892
Monday - Friday 9am-5pm PST
Email Us: hello@medleyhome.com

Frequently Asked Questions

What is the meaning of life? What is your return policy? Why did the chicken cross the road? So many questions out there, some of which we're better suited for tackling than others. If you have any Medley related questions that you can't find answers to on our website, feel free to reach out to us directly.

What is your return policy?

We have an in-home trial for all of our products to make sure you love what you buy. Upon receiving your furniture piece, you have 15 days to try it out. If you don't like it, we will ship it back for free and a full refund. If it's after 15 days, but before 100 days after receiving, you can still return, but you pay the shipping cost back to us.

What kind of warranty do you offer?

We have a lifetime warranty on our furniture products, and a 20 year warranty on our mattresses.

What do I do if my furniture is delivered damaged?

If you discover damage at the time of delivery, make a note with the delivery company and take pictures, so it's on record and accept the delivery. If you discover damage after the truck has left, email us at orders@medleyhome.com within 24 hours along with photos and any other information you can provide, We can then assess to see the fastest way to resolve for you, since each case is different We will always work to resolve towards your satisfaction.

Do you offer monthly payments?

We sure do! Our partnership with Affirm offers monthly payment plans available from 6 to 18 months, and 0% interest for those that qualify. You can click here to learn more and apply.

Where is your furniture made?

Our furniture is made in Los Angeles, and our mattresses are made in Chicago.

Are your products organic? Do you use flame retardants or other harmful chemicals?

The short answer is that we are pretty effing eco. Learn more about our materials here.

Are your products certified eco-friendly?

You can learn more about the materials we use on our Eco-friendly page, or email us with any specific questions. We consider transparency important and want to let you know exactly what is going into your home.

Why do you offer polyurethane foam, is it eco?

Optimally we would only offer natural latex, but because the material is expensive and more labor intensive to build we offer a CertiPUR-US certified polyurethane foam which is better than other polyurethane foams out there. In addition, we're using FSC certified frames, natural jute webbing, organic cotton lining and pillow casings, and zero VOC glues. Even our poly version is more eco-friendly having less chemicals than 99% of what is available in the furniture market.

What if I'm allergic to latex?

The most common latex allergy is skin contact from gloves or other latex products. Since our natural latex is wrapped in wool, cotton, and then fabric, there won't be any direct skin contact. Fewer people are allergic to latex if they breathe in particles, but this is another allergy we’re asked about. In either case, people are allergic to the proteins in sap from the rubber tree. If you are allergic to latex through a skin allergy, we advise that you request a latex sample to test. If you have a respiratory latex allergy, we recommend you opt for the CertiPUR-US certified poly foam option.

Can I order samples?

Yes! You can order fabric and leather samples here for all of our products. For wood or filling samples, please contact us directly, and we'll get samples sent your way. It's always free.

How does your fabric ‘Decide Later’ option work?

If you'd like to get your order started, but need a little more time to confirm your fabric, you can order using our ‘Decide Later’ option. We can start coordinating the materials for your order and prepping the frames. If you select the fabric within 4 weeks after the initial order, we should be able to complete your order and ship within the normal 6-8 week lead time. If you select the fabric after this window, it will typically be ready to ship within 2-3 weeks.

What is your lead time?

Our standard production lead time is 6-8 weeks, and then we ship it from Los Angeles directly to you. If you choose to make any modifications to the product, it will typically add 1-2 weeks in production time. Our mattress takes 2 weeks to produce plus shipping. If you have a specific timeline in mind, please reach out to make sure we can hit your target date. After you place your order, you’ll receive an email with an estimated ship date.

When will I receive my order?

Please check our Order Tracking page for the most current details, or you can email us at orders@medleyhome.com and we'll be in touch within 48 hours to provide an update. Keep in mind the estimated shipping date assigned to your order is the expected week it will be completed and shipped out. Once booked, we'll send tracking details for your reference and then as soon as it gets to your local area, you will be contacted to schedule the day and time of delivery.

Does my furniture require assembly?

Beds and dining tables can require simple assembly. Our sofas do not require assembly unless the legs are 7" or longer. These may be shipped separately, and are easily screwed into the bottom of the sofa or sectional. We can also provide assembly instructions ahead of time for additional preparation.

What are the delivery service options?

White Glove Delivery: We offer one level of service to make sure you have the best experience possible. During delivery, the delivery company will place your product into any room and the packaging removed. This does not include assembly.
*First Threshold Delivery: We are temporarily offering an additional option during the Coronavirus pandemic where the delivery company will place the item outside your location, or just inside a front door or garage.

Do you ship to Canada or outside the United States?

We ship to every state in the US and Canada frequently, and can arrange to ship to almost anywhere else in the world. You can add your product to the cart and then enter your zip code to see shipping costs. If your location isn't available, please contact us. If you have any questions about timing, service, or destinations we can look into these options for you.

Do you offer a Trade discount?

We love working with designers, architects, project managers, and anyone else in the trade. We offer exclusive savings on all Medley orders, and if the order is larger in volume we can extend an additional discount. Please contact us to specify the project and we can get things going from there. To set up a Trade account, you can visit this link. We look forward to working with you!

Do you offer C.O.M. (Customer’s Own Materials)?

With our upholstered furniture pieces, you can provide your own fabric. We’ve provided a tool for you to price out this option on the furniture product page by selecting C.O.M. This will also provide you with information on how many yards of fabric you’ll need to provide.

Do you offer reupholstery or slipcovers?

We do not offer a reupholstery service, but do encourage you to find a local upholsterer if you would like to extend the life of your furniture piece. We think that’s really cool. We don't offer slipcovers for our upholstered goods, but most of our cushions have a zipper and are removable. Some can be washed according to fabric guidelines and laid flat to dry. We can also typically accommodate requests for things like arm covers.

How custom can you get?

On each product page there are standard options to choose from such as: fabric, legs, filling, layout etc. We then offer modifications for features like length and seat depth. Finally, we can make additions such as tufting, varied seam changes, or other easier modifications. We don't typically offer full custom pieces, but if you have any idea in mind, please send it our way and we'll see if it's something we can do for you.

Do you have a store? Where can I see Medley furniture?

We are online-only, so you can shop from the comfort of your computer instead of driving all over town.

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Frequently Asked Questions

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