At Medley, each piece is made by hand with care and precision and ships directly to you from Los Angeles. You can view an item's delivery date on each product page. Larger Medley furniture ships assembled so items cannot be delivered through common carriers such as USPS, UPS, or FedEx. Deliveries to zones that are outside of metropolitan areas may result in additional shipping time. Due to Covid-related constraints in the entire furniture industry, the supply chain is slower than normal. 

Some modifications or a choice of leather will typically add 1-2 weeks in production time. Our mattresses takes 2 weeks to manufacture, plus shipping. If you have a specific timeline in mind, please email sales@medleyhome.com to make sure we can meet your target date. After you place your order, you’ll receive an email with an estimated ship date. 

Please check our order tracking page for the most current timing, or you can email us at orders@medleyhome.com and we'll be in touch within 48 hours to provide an update. Keep in mind, the estimated shipping date assigned to your order is the expected week your order will be completed and shipped from our warehouse. If paying by ACH or check, items will be prepared to ship once full payment is received. As soon as your order is scheduled for shipment, we'll send the carrier's tracking details for your reference. When it arrives in your local region, the last-mile carrier will contact you to schedule the day and time of delivery. Larger Medley furniture ships assembled through long-haul and local delivery teams and cannot be delivered by common carriers such as USPS, UPS, or FedEx. Deliveries to zones that are outside of metropolitan areas may result in additional shipping time. Due to Covid-related constraints in the entire furniture industry, the supply chain is slower than normal (darn you, pandemic). 

We provide white glove delivery to make sure you have the best experience possible. The carrier will place your product into any room and remove the packaging. This does not include assembly. If you are more comfortable with the delivery crew leaving the furniture outside your place or just inside the front door, you can specify this with them. Learn more about shipping here. 

If you discover damage upon delivery, make a note with the delivery company and take pictures, then accept the delivery. If you discover damage after the truck has left, email us at orders@medleyhome.com within 24 hours along with photos and any other information you can provide. Since each situation is unique, we will assess the damage and suggest the most helpful and timely way to resolve the issue for you. 

Beds and dining tables can require simple assembly. Our sofas do not require assembly unless the legs are 7" or longer. These may be shipped separately, and are easily screwed into the bottom of the sofa or sectional. We can also provide assembly instructions ahead of time for additional preparation.

We ship to every state in the US and Canada frequently, and can arrange to ship to almost anywhere else in the world. To see shipping costs, you can add product to your cart and enter your zip code. If your location isn't available, please contact us. If you have any questions about timing, service, or destinations, we can look into these options for you.

We have an in-home trial for all of our products to make sure you love what you buy. If you’re not satisfied, just let us know within 15 days after it's delivered by emailing returns@medleyhome.com—we'll then coordinate a pick up and ship the product back for free and, once it's received by us in good condition, issue you a full refund. Easy breezy. After 15 days, and up until 100 days after receiving your purchase, we'll accept the item, but you pay the return shipping. If the reason for the return can be addressed via an alternate solution, we may offer a more eco-friendly fix—but if this doesn’t cut it, we'll still process the return for a full refund. See our complete return policy here.

We're confident your furniture will last as long as you need it to, but just in case, we offer a lifetime warranty on our frames, a 20-year warranty on mattresses, a 10-year warranty on filling, and a 5-year warranty on fabric upholstery. Lifetime guarantees apply to the original owner. 

We are online-only, so you can shop from the comfort of your computer instead of driving all over town.

Our furniture is made in Los Angeles, and our mattresses are made in Chicago.

None of our furniture includes fire retardants or other harmful chemicals. We use FSC-certified solid wood for our frames, natural jute webbing, zero-VOC glues. and organic lining and pillow casings. We also offer many organic fabric choices for upholstered products. Learn more about our materials here.

Our materials are certified by OEKO-TEX® 100, CertiPUR-US®, Global Organic Latex Standard, Global Organic Textiles Standard, GreenGuard Gold, and Forest Stewardship Council. Many of our fabrics are certified organic. You can learn more about the materials we use on our materials page and fabrics page or email us with any specific questions. We consider transparency important and want to let you know exactly what is going into your home.

Off-gassing is the airborne release of a chemical into vapor form. Off-gassing occurs when new, manufactured items release volatile organic compounds (VOCs) and other chemicals into the air we breathe. Many companies will tell you that everything off-gasses, but some fumes are more harmful than others. Our natural latex and wool are considered to be non-off-gassing, but depending on several factors can have a distinct smell for sensitive people that dissipates over a short amount of time. While our standard poly foam is made from polyurethane, it is made without fire retardants, formaldehydes, phthalates, mercury, lead, and other strong chemicals. So while it's not a 100% natural material like the natural latex we offer, it's the healthiest version of poly foam available on the market. This is considered low-VOC (less than .5 parts per million), and technically it does have off-gassing. Importantly, almost all of the off-gassing occurs between right after the materials are produced and a couple of months afterwards, well before they are in your home. Because wood is a natural product, our woods do not off-gas. The finishes used are all non and low- VOC waxes and stains.

All synthetic foams are not created equal. Optimally we would only carry natural latex, but because the material is expensive and more labor-intensive to build, we offer a CertiPUR-US®-certified polyurethane foam. It is the cleanest synthetic choice on the market and better than other available polyurethane foams because the material consistently meets updated emissions and durability standards. CertiPUR-US® leaves out unwanted chemicals like ozone depleters, flame retardants, formaldehyde, and phthalates. This material provides a medium-sit and holds it shape for years and years to come, providing comfort and durability. 

A latex allergy is most often caused by the sap proteins in rubber trees. The most common latex allergy is from skin contact with gloves or other latex products. Since our natural latex is wrapped in wool, cotton, and then fabric, there won't be any direct skin contact. Some people have an allergic reaction to natural latex by breathing in latex particles, but this is very rare. If you are allergic to latex through a skin allergy, you should be safe to order this product, but you may order a latex sample to test. If you have a respiratory latex allergy, we recommend you opt for the CertiPUR-US® certified poly foam option.

We hired an eco materials specialist to do a comprehensive review and analysis of all the materials used in our furniture. They confirmed that our procedures and materials do not qualify for the prop 65 label. The governing OEHHA body, which created and mandates Prop 65, then reviewed this evaluation and confirmed that we don't need to add the warning label. 

Yes! You can order fabric and leather samples here for all of our products. For wood or filling samples, please contact us directly by emailing us at samples@medleyhome.com and we'll send some your way. It's always free.

We do, and for free! Click here to get in touch with one of our furniture stylists.

Once orders are placed, they go into our queue to be made. If you'd like to get your order started but need a little more time to confirm your fabric, you can select our ‘Decide Later’ option and check out. We will then start coordinating the materials for your order and prepping the frame. If you select your fabric within 6 weeks of placing your order, we'll be able to ship within the lead time stated in your cart (pending no delays). If you select your fabric after 6 weeks of placing your order, please contact us to receive an updated lead time. 

You can provide your own fabric for any of our upholstered furniture pieces. We’ve provided a tool for you to price out this option on our product pages by selecting the "C.O.M." fabric option when customizing your furniture. This will also provide you with information on how many yards of fabric you’ll need to provide for our team. 

We do not offer a reupholstery service, but do encourage you to find a local upholsterer if you would like to extend the life of your furniture piece (we think that’s really cool!) We don't offer slipcovers for our upholstered goods, but most of our cushions have a zipper and are removable. Some can be washed according to fabric guidelines and laid flat to dry. We can also typically accommodate requests for things like arm covers.

On each product page there are standard options to choose from such as: fabric, legs, filling, layout, etc. We then offer modifications for features like length and seat depth. Finally, we can make additions such as tufting, varied seam changes, or other easier modifications. We don't typically offer full custom pieces, but if you have an idea in mind, please send it our way and we'll see if it's something we can do for you.

We sure do! Our partnership with Affirm offers monthly payment plans available from 6 to 18 months, and 0% interest for those that qualify. You can click here to learn more and apply.

We love working with designers, architects, project managers, and anyone else in the trade. We offer exclusive savings on all Medley orders, and if the order is larger in volume we can extend an additional discount. Please contact us to specify the project and we can get things going from there. To set up a Trade account, you can visit this link. We look forward to working with you!

Yes! If paying by ACH or check, items will be prepared to ship once full payment is received.