Frequently Asked Questions
What is the meaning of life? What is your return policy? Why did the chicken cross the road? So many questions out there, some of which we're better suited for tackling than others. If you have any Medley related questions that you can't find answers to on our website, take a look and we can hopefully give you a proper answer. If not, feel free to reach out to us directly via the contact information above.
We love working with designers, architects, project managers, and anyone else in the trade. We exclusive savings on all Medley orders, and if the order is larger in volume we can definitely extend an even larger discount. Please contact us to specify the project and we can get things going from there.
To get setup with a Trade account, you can visit this section of our website. We look forward to working with you!
Our products are made with no fire retardants and there are no harsh chemicals used. The glues are zero voc, the finishes all natural or zero voc, and no stain repellants added. Our wood products are made from solid wood. Not all the materials are organic, but we do offer some organic fabrics and the internal lining on all upholstered items is organic. With the all natural latex version of upholstered goods, the item is all natural from the inside out and the latex we use is organic as well. Please ask us any questions you may have regarding any of the materials used in our products, we take great pride in making the healthiest furniture in the country.
Currently we do not offer reupholstery service but definitely recommend you find a local upholsterer if you would like to extend the life of your furniture. We don't offer slipcovers for most of the upholstered goods, but can usually accommodate requests for things like arm covers. With our upholstered items, you can provide your own fabric if you would like, you can price it out with the C.O.M. (customer's own material) option on the product page. That will also let you know how may yards are needed.
Our current lead time on upholstered and wood products is 4-6 weeks, and then we ship it from LA directly to you. If you choose to make any modifications to the product, this will typically add 1-2 weeks in production time. Our mattress only take 2 weeks to produce and then will ship directly to you as well. If you have a specific timeline in mind, please reach out and we'll give you an honest answer to make sure we can hit your target date. After the order, we'll assign an estimated shipping date which is the expected week that it will be finished and shipped out to you.
We currently only offer one level of service to make sure you have the best experience possible:
Room placement, packaging removal: The product will be brought to any room of the location, the packaging taken off and removed. This does not include assembly (assembly only for beds and tables).
You can order samples for pretty much any of our products, including fabric, wood, filling, etc. The available sample options should be listed on each product page for you to choose from and order, or you can order a sample kit here. Alternatively, you can just contact us directly and let us know what you're looking for, and we'll get some samples sent your way. In any case, it's always free.
We ship to every state in the US and Canada frequently, and can arrange to ship to almost anywhere else in the world as well. You can add your product to the cart and then enter to see the pricing, and if your location isn't available please contact us. If you have any questions about timing, service, or destinations we can look into options for you.
We have an in-home trial for all of our products to make sure you love what you buy. The basics are that upon receiving, you have 15 days to try it out. If you don't like it we will ship it back for free and a full refund. If it's after 15 days but before 100 days after receiving, you can still return but you pay the shipping cost back to us. We have a lifetime warranty on our furniture products, and 20 year warranty on our mattress.
We offer a few levels of customization. On each product page there are some standard options to choose form, like fabric, legs, etc. We then offer Modifications for things like length to the inch, or a specific seat depth. Beyond that, we don't normally do totally custom pieces but if you have any idea in mind please send them our way and we'll take a look to see if it's something we can make.
We are currently online only, but to help make sure you get the perfect piece for you and your home we do have free design help, free samples, and a 100 day in-home trial. Plus, you can shop from the comfort of your computer instead of driving all over town.
All of our furniture is made in the Los Angeles are, and our mattress is made in Chicago.
If you discover the damage at the time of delivery, make a note with the delivery company so it's on record and accept the delivery. If you discover while it's being delivered or after the truck has left, email us at firstname.lastname@example.org within 24 hours along with photos and any other information you can provide, We can then assess to see the fastest way to resolve for you, since each case is different We will always work to resolve towards your satisfaction.
Please check the Order Tracking page first, or you can email us at email@example.com and we'll be in touch within 24-48 hours with an update from the manufacturing facility. Keep in mind the estimated shipping date assigned to your order is the expected week it will be completed and shipped out. Once booked, we'll send tracking details for your reference and then as soon as it gets to your local area, you will be contacted to schedule the day and time of delivery.
The only pieces that require assembly are beds and dining tables. For other pieces like sofas, they won't require any assembly unless they legs are 7" or longer in which case they might be shipped separately. You can always email us to confirm before we ship your order so you know exactly what to expect. We can also send you assembly instructions ahead of time.
You can learn more about the materials we use on our Eco-friendly page, or email us with any specific questions you have about any material we use an the relate certification. We're very transparent and want to let you know about exactly what goes into your home. Our products are in the process of obtaining several certifications, including LEED and other markers within the HPD system.
Optimally we would only offer natural latex, but unfortunately the material itself is very expensive and its more labor intensive to build the all natural versions. So, we still offer the CertiPUR polyurethane foam which is better than most polyurethane foams out there, In addition, with that version we're still using FSC certified frames, natural jute webbing, organic cotton lining and pillow casing, zero VOC glues, and more, Even our poly version is more eco-friendly and has less chemicals than 99% of what is available in the furniture market.
If you'd like to get your order going now but need a little more time to confirm the best fabric choice, you can order using the Decide Later option. We can start coordinating the materials for your order and prepping the frames. If you select the fabric within 4 weeks after the initial order, we should be able to finish and ship out around the normal 4-6 week lead time. If you select the fabric after that window, once you decide on your fabric selection it will typically be ready to ship in around 2 weeks.