Try your new furniture risk-free

We have an in-home trial for all of our products to make sure you love what you buy. If you’re not satisfied, let us know within 30 days after you receive your order by emailing returns@medleyhome.com—we'll then coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund minus the original shipping cost you paid on the order. Easy breezy. If the reason for the return can be addressed via an alternate solution, we may offer a more eco-friendly fix —but if you're not satisfied, we'll gladly process the return for a refund. 

We're confident your furniture will last as long as you need it to, but just in case, we offer a lifetime warranty on our frames, a 20-year warranty on mattresses, a 10-year warranty on filling, and a 5-year warranty on fabric upholstery.

We’re not able to accept a return on clearance or ready-to-ship items. Please ask to see any blemishes before purchase (if applicable).

We accept returns for any standard customization offered on our site, as well as length changes, cushion number, and leg height. We are unable to accept returns beyond these modifications or for orders with customer's own material (C.O.M.) after 7 days from your order date.

Any furniture ordered with a non-stocked fabric is subject to a 20% restocking fee if cancelled, changed or returned. We are unable to accept returns for orders with customer's own material (C.O.M.) after 7 days from your order date.

Due to legal limitations, we do not allow returns for bed mattresses. Sofa beds that have mattresses may be returned.

We ship all over the world, but purchases outside the continental United States cannot be returned. Purchases for Hawaii and Alaska can be returned, but customer pays return costs.

We ship all over the world, but purchases outside the continental United States cannot be returned. Purchases for Hawaii and Alaska can be returned, but customer pays return costs.

Delivery fees are not refundable on any order that has shipped and is then cancelled or returned.

Please measure and make sure your item will fit into your space ahead of time. We recommend using tape to mark out your space for length, width, and height before placing your order. It can be a little tricky for large pieces and awkward corners, but it’s always worth it to plan ahead. If you’re unsure about the piece fitting through a doorway or stairwell, you can email us at orders@medleyhome.com and we’ll help you take measurements. We charge a 20% restocking fee to exchange or return any item that is unable to be delivered due to sizing/fit issues.