Purchasing home furnishings is a big deal, whether its online or at a store. To help ease any worries you may have, we gladly extend a 100% Love It Guarantee. If you’re not satisfied with your purchase in terms of the comfort, craftsmanship, or anything else, just let us know at idontloveit@medleyhome.com within 15 days after it’s delivered. We can always try to help fix any issue you have, but if that doesn’t cut it, you can go ahead and return for a full refund. We’ll pick it up from you, ship it back for free, and then once its received to us in good condition we’ll issue a full refund. Easy breezy. After 15 days, and up until 100 days after the purchase, you can ship it back (you pay for the return shipment) for a refund of the order.

Order free samples or work with a Furniture Stylist to ensure you get furniture perfect comfort for  you and and the best look for your your space. We want you to love your furniture, and we mean it. Please see below for specifics as applicable to your order.

Canceling An Order

Because each item is made one at a time, we can cancel an order only if the request is made within 24 hours of the purchase. After that time period, we’re not able to cancel the order and will ship it out to you upon completion. If you order while the Coronavirus pandemic is active, we will honor cancellation and refund if you're not able to receive your furniture.