AN EASY 1-2-3
Here's how our 30-day trial works:
1. Receive your order
We work with third party delivery specialists in your area to place your assembled furniture in any room so you can start using it right away.
2. Try it out
Lounge, live, and settle in with your new piece. You have 30 days to try out your furniture in your home.
3. Keep or return
If it’s not for you, no problem. We accept returns on furniture in original condition. See how to return below.
How to Return
If you’re not satisfied with your purchase for any reason, no problem. Return your furniture within 30 days by emailing returns@medleyhome.comto schedule your pickup. We'll then ship your furniture back and issue you a refund (minus the original shipping cost for the order). Easy breezy.
What is your return policy?
We have an in-home trial for all of our products to make sure you love what you buy. If you’re not satisfied, let us know within 30 days after you receive your order by emailing returns@medleyhome.com—we'll then coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund minus the original shipping cost you paid on the order. Easy breezy. If the reason for the return can be addressed via an alternate solution, we may offer a more eco-friendly fix —but if you're not satisfied, we'll gladly process the return for a refund.
What kind of warranty do you offer?
We're confident your furniture will last as long as you need it to, but just in case, we offer a lifetime warranty on our frames, a 20-year warranty on mattresses, a 10-year warranty on filling, and a 5-year warranty on fabric upholstery.
Do you accept returns on clearance or ready to ship items?
We’re not able to accept a return on clearance or ready-to-ship items. Please ask to see any blemishes before purchase (if applicable).
Do you accept returns on custom items?
We accept returns for any standard customization offered on our site, as well as length changes, cushion number, and leg height. We are unable to accept returns beyond these modifications or for orders with customer's own material (C.O.M.) after 7 days from your order date.
Do you accept returns on items with a non-stocked or custom fabric (C.O.M.)?
Any furniture ordered with a non-stocked fabric is subject to a 20% restocking fee if cancelled, changed or returned. We are unable to accept returns for orders with customer's own material (C.O.M.) after 7 days from your order date.
Do you accept returns on mattresses?
Due to legal limitations, we do not allow returns for bed mattresses. Sofa beds that have mattresses may be returned.
Do you accept returns on international orders?
We ship all over the world, but purchases outside the continental United States cannot be returned. Purchases for Hawaii and Alaska can be returned, but customer pays return costs.
Are delivery fees refundable for returned items?
Delivery fees are not refundable on any order that has shipped and is then cancelled or returned.
My furniture can't be delivered because it won't fit through my door. Can it be returned?
Please measure and make sure your item will fit into your space ahead of time. We recommend using tape to mark out your space for length, width, and height before placing your order. It can be a little tricky for large pieces and awkward corners, but it’s always worth it to plan ahead. If you’re unsure about the piece fitting through a doorway or stairwell, you can email us at orders@medleyhome.comand we’ll help you take measurements. We charge a 20% restocking fee to exchange or return any item that is unable to be delivered due to sizing/fit issues.
Find the perfect piece
1. Choosing the right furniture takes all kinds of consideration, and we're here to help—from floor plans to fabrics, our furniture stylists are ready to share their expertise. Click below to book a full styling consultation.
2. Have a quick design question that doesn't need a dedicated design session? Email us or give us a ring.