AN EASY 1-2-3
Here's how our 30-day trial works:
1. Receive your order
We work with third party delivery specialists in your area to place your assembled furniture in any room so you can start using it right away.
2. Try it out
Lounge, live, and settle in with your new piece. You have 30 days to try out your furniture in your home.
3. Keep or return
If it’s not for you, no problem. We accept returns on furniture in original condition. See how to return below.
How to Return
If you’re not satisfied with your purchase for any reason, no problem. Return your furniture within 30 days by emailing orders@medleyhome.com to schedule your pickup. We'll then ship your furniture back and issue you a refund (minus the original shipping cost for the order). Easy breezy.
What is your return policy?
We offer an in-home trial for all of our products to make sure you love what you buy. If you’re not satisfied, let us know within 30 days after you receive your order by emailing orders@medleyhome.com.
Please include the following:
- Reason for return
- Details of any damage or staining on the piece
If the reason for the return can be addressed via an alternate solution, we may offer a more eco-friendly fix — but if you're not satisfied, we'll gladly process the return. We'll coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund minus the original shipping cost you paid on the order. Easy breezy.
Please note:
We do not accept returns on orders shipped to Hawaii, Alaska, Canada or other international locations.
Products over $10,000 (regular list pricing before shipping and tax added) are subject to a 10% return fee.
What is your cancellation policy?
Products under $10,000 that are canceled or altered after 7 days of purchase and before shipping out are subject to a $175 fee.
Products over $10,000 (regular list pricing, before shipping and tax added) are subject to a 10% fee for changing or canceling after 7 days of purchase and before shipping.
What kind of warranty do you offer?
We're confident your furniture will last as long as you need it to, but just in case, we offer a lifetime warranty on our frames, a 20-year warranty on mattresses, a 10-year warranty on filling, and a 5-year warranty on fabric upholstery. Lifetime guarantees apply to the original owner. Visit our warranty page for more details.
Need to make a warranty claim? Please fill out our Warranty Form and attach any supporting pictures or videos (if applicable).
Do you accept returns for Re-Lounge items?
These items and final sale and we do not accept returns from products listed in the Re-Lounge section.
Do you accept returns on custom items?
We accept returns for any standard customization offered on our site. We are unable to accept returns beyond these modifications.
Do you accept cancellations on items with a non-stocked or customer’s own material/fabric (C.O.M)?
Within 7 days after purchase order date: Any furniture ordered with a non-stocked fabric or C.O.M. is subject to a 20% restocking fee if changed or canceled.
After 7 days from your purchase order date: We are unable to cancel or accept a return request for orders with non-stocked fabric or C.O.M.
Do you accept returns on mattresses?
Due to legal limitations, we do not allow returns for bed mattresses. Sofa beds that have mattresses may be returned.
Do you accept returns for international orders or orders to non-contiguous US states?
We ship all over the world, but purchases outside the continental United States cannot be returned.
Are delivery fees refundable for returned items?
Delivery fees are not refundable on any order that has shipped and is then canceled or returned.
My furniture doesn’t fit! What now?
Please measure and make sure your item will fit into your space before placing your order. We recommend using masking tape or cardboard to mark out your space for length, width, and height before placing your order. It can be a little tricky for large pieces and awkward corners, but it’s always worth it to plan ahead. If you’re unsure about the furniture piece fitting through a doorway or stairwell, you can email us at hello@medleyhome.com and we’ll help you take measurements.
If you find yourself in this situation, your items can either be left with you curbside or refused and shipped back to us. Refusal is subject to a 20% restocking fee.
Find the perfect piece
1. Choosing the right furniture takes all kinds of consideration, and we're here to help—from floor plans to fabrics, our furniture stylists are ready to share their expertise. Click below to book a full styling consultation.
2. Have a quick design question that doesn't need a dedicated design session? Email us or give us a ring.