Site Terms of Use
Effective Date: November 30, 2025
This website is operated by Medley Home, Inc., an Oregon corporation ( “Medley”). Throughout the site, the terms “we”, “us” and “our” refer to Medley. Medley offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here, including the binding dispute resolution provisions set out below.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including, without limitation, our Privacy Policy, Return Policy, and Warranty & Product Care page, each of which is incorporated into these Terms by this reference. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website, including the mandatory mediation and arbitration and class action waiver provisions in Section 17. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. When we make material changes, we will update the “Effective Date” above and may provide additional notice (such as by email to account holders or by posting a notice on the site). Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes as of the effective date of the updated Terms. Changes will not retroactively modify rights relating to transactions that occurred before the effective date of the updated Terms, unless such retroactive application is required by law.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You also represent that you are using the Service for personal, household, or gift purposes and not for resale, unless we have expressly agreed otherwise in writing.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services and may result in additional civil or criminal liability where permitted by law.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law including applicable anti-discrimination and public accommodation laws.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and make personal, non-commercial use of the Service. This license does not include any right to: (a) download (other than page caching) or modify the Service or any portion of it; (b) make any derivative use of the Service or its contents; (c) use any data mining, robots, or similar data-gathering and extraction tools; or (d) use the Service for the benefit of any third party, except as expressly permitted in writing by us. Any use of the Service not expressly permitted by these Terms is prohibited and will automatically terminate the license granted by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by law. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time, provided that such modifications or discontinuations will not affect orders we have already accepted, except as expressly permitted by these Terms or required by law.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service in accordance with these Terms and applicable law.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, please visit [https://medleyhome.com/pages/return-policy].
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Because many of our products are made from natural materials and/or are made to order, variations in color, grain, texture, dimensions, and other characteristics are normal and expected and are not considered defects.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, except as expressly stated in any applicable written warranty included with a product, as described on our Warranty & Product Care page [https://medleyhome.com/pages/warranty-product-care], or as required by law.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us, including suspected fraud, abuse, resale, pricing errors, inventory issues, etc. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy [https://medleyhome.com/pages/return-policy].
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Certain content, products and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
By posting or submitting comments (including reviews, photos, or other content) through the Service or directly in response to a request from us, you grant Medley a worldwide, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such comments in any media now known or hereafter developed, for any lawful purpose, including marketing and promotional purposes, without further notice to you, and without any requirement to obtain your consent or pay you or any other person.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see [https://medleyhome.com/pages/privacy-policy]. By using the Service, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
If you provide us with your email address or telephone number (including mobile number), you consent to receive transactional and marketing communications from us using that contact information, as permitted by law and as described in our Privacy Policy. You can opt out of marketing emails by using the unsubscribe link in those emails, and you can opt out of certain other marketing communications by following the instructions provided with those communications. Message and data rates may apply for SMS or MMS messages.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order), to the extent permitted by law.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without providing notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by applicable law. Some jurisdictions do not allow limitations on implied warranties, so some or all of the above limitations may not apply to you. Any limited warranties that we expressly provide in writing with a product, as described on our Warranty & Product Care page, will apply only to that product, and only in accordance with their terms.
To the fullest extent permitted by applicable law, in no event will Medley or our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any: (a) indirect, incidental, special, consequential, exemplary, or punitive damages; or (b) loss of profits, loss of revenue, loss of savings, loss of data, or replacement costs, whether based in contract, tort (including negligence), strict liability or otherwise, arising from or in connection with your use of, or inability to use, the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by applicable law, our total aggregate liability for any and all claims arising out of or relating to these Terms, the Service, or any products purchased through the Service will not exceed the greater of (a) the amount you have paid to us for the product or Service giving rise to the claim during the twelve (12) month period immediately preceding the event giving rise to the claim, and (b) one hundred U.S. dollars (US $100).
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot be waived.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Medley and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (a) your actual or alleged breach of these Terms or of any other agreement between you and us; (b) your violation of any law or the rights of a third-party in connection with your use of the Service; or (c) any content or materials you submit, post, upload, or otherwise make available through the Service (including comments). This indemnity does not apply to the extent that any claim arises from our own negligence, willful misconduct, or violation of law.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
Notwithstanding any of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason, to the extent permitted by applicable law. Upon termination, these Terms will still apply with respect to any prior use of the Service and any purchases or obligations existing as of the date of termination. Termination of your access to the Service will not affect rights or obligations that, by their nature, are intended to survive termination, including but not limited to payment obligations, intellectual property rights, warranty disclaimers, limitations of liability, indemnity obligations, and dispute resolution provisions.
SECTION 17 - DISPUTE RESOLUTION; MEDIATION; ARBITRATION; CLASS ACTION WAIVER
(a) Informal Resolution. In the event of any dispute, claim, or controversy between you and Medley arising out of or relating to these Terms, the Service, or any products purchased through the Service (a “Dispute”), you agree to first contact us at hello@medleyhome.com or (323) 801-6892 and provide a written description of the Dispute and your proposed resolution. We will use commercially reasonable efforts to resolve the Dispute informally within thirty (30) days after our receipt of your notice.
(b) Mandatory Mediation. If we are unable to resolve the Dispute informally, you and Medley agree to attempt to resolve the Dispute through mediation before resorting to arbitration. The mediation will be administered by the American Arbitration Association (“AAA”) under its applicable mediation procedures, and will take place in Multnomah County, Oregon, unless you and we agree otherwise. The fees and expenses of the mediator and any filing fees charged by AAA for mediation will be shared equally (50/50) by you and Medley, except as otherwise required by applicable law.
(c) Binding Arbitration. If the Dispute is not resolved through mediation within sixty (60) days after the appointment of a mediator (or such longer period as you and we may agree), the Dispute will be resolved exclusively and finally by binding arbitration, rather than in court, before a single arbitrator. The arbitration will be administered by AAA under its Consumer Arbitration Rules (or any successor rules), as modified by this Section 17. The arbitration will take place in Multnomah County, Oregon, unless you and we agree otherwise or applicable law requires a different location or method. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. This agreement to arbitrate applies to all Disputes to the fullest extent permitted by applicable law.
(d) Class and Representative Action Waiver. YOU AND MEDLEY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or join more than one person’s claims and may not preside over any form of a representative, class, or collective proceeding. To the extent this class action waiver is not enforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) must be brought in a court of competent jurisdiction, and not in arbitration.
(e) Opt-Out Right. You may opt out of this agreement to arbitrate by sending a written opt-out notice to hello@medleyhome.com or by mail to the address in Section 22 within thirty (30) days after you first accept these Terms. The opt-out notice must include your full name, mailing address, and a clear statement that you wish to opt out of arbitration. If you opt out of arbitration, this Section 17 (other than this subsection) will not apply to you, but the remainder of these Terms will remain in effect.
(f) Enforceability. If any portion of this Section 17 is found to be unenforceable, that portion will be severed, and the remainder will continue in full force and effect, except that if the class action waiver in Section 17(d) is found to be unenforceable as to all or any part of a Dispute, then the entirety of this Section 17 will be null and void as to that Dispute and any such Dispute will be resolved in a court of competent jurisdiction, subject to Section 18 (Governing Law and Venue). Nothing in this Section 17 is intended to limit any rights you may have under applicable law that cannot be waived or limited by agreement.**
SECTION 18 - GOVERNING LAW AND VENUE
These Terms and any Dispute between you and Medley will be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs this agreement to arbitrate.
Subject to Section 17, you and Medley agree that the state and federal courts located in Multnomah County, Oregon will have exclusive jurisdiction over any Dispute that is not subject to arbitration or where this arbitration agreement is found not to apply, and you and we consent to the personal jurisdiction of such courts.
The Service is directed primarily to residents of the United States. If you access or use the Service from outside the United States, you do so at your own risk and are responsible for compliance with all local laws that may apply. You may also have additional mandatory rights under the laws of your jurisdiction that cannot be waived by contract.
SECTION 19 - INTELLECTUAL PROPERTY; DMCA
All content included on or made available through the Service, including without limitation text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, and the compilation thereof, is the property of Medley or its content suppliers and is protected by United States and international intellectual property laws. The Medley name and logo and all related names, logos, product and service names, designs, and slogans are trademarks of Medley or its affiliates or licensors. You must not use such marks without our prior written permission.
We respect the intellectual property rights of others and expect users of the Service to do the same. If you believe that any content on the Service infringes your copyright, you may submit a notification of claimed infringement under the Digital Millennium Copyright Act (“DMCA”) by contacting our designated agent (“DMCA Agent”) at:
DMCA Agent
Medley Home, Inc.
3519 NE 15th Ave, #590
Portland, OR 97212
United States
Email: hello@medleyhome.com
Phone: (323) 801-6892
Your notice must include the information required by 17 U.S.C. § 512(c)(3). We may remove or disable access to any allegedly infringing content and may terminate the accounts of repeat infringers in appropriate circumstances.
SECTION 20 - SHIPPING; DELIVERY; RISK OF LOSS; FORCE MAJEURE
Shipping, delivery, and return practices for our products are described in our Return Policy and any applicable shipping or delivery policies referenced there, each of which is incorporated by reference into these Terms [https://medleyhome.com/pages/return-policy].
Title to products and risk of loss will pass to you upon our delivery of the products to your designated delivery address (or, if applicable, upon your authorized representative’s receipt of the products at that address), except as otherwise required by law or expressly stated in our Return Policy or other applicable written policies. You are responsible for reviewing our Return Policy, including the rules for custom or made-to-order pieces and any applicable shipping or return costs.
Any shipping or delivery dates provided are estimates only and are not guaranteed. We are not liable for any delays in shipments or deliveries, or for any failure to perform our obligations, to the extent caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, supply chain disruptions, transportation failures, acts of government, or interruptions or failures of the Internet or other communication networks (“Force Majeure Events”). If a Force Majeure Event occurs, our obligations will be suspended for the duration of the Force Majeure Event, and we will use commercially reasonable efforts to mitigate its impact.
SECTION 21 - ENTIRE AGREEMENT; NO WAIVER
These Terms and any policies or operating rules posted by us on this site or in respect to the Service (including our Privacy Policy, Return Policy, and Warranty & Product Care page) constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by an authorized representative of Medley.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@medleyhome.com or by mail at:
Medley Home, Inc.
Attn: Legal Department
3519 NE 15th Ave, #590
Portland, OR 97212
United States
You may also contact us by phone at (323) 801-6892.