With our customizable products and eco-friendly materials, we offer a unique solution for interior designers, architects, hospitality developers, and more. Apply to receive 15% off your orders with us, participate in our photo exchange program for special perks, and other benefits.
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Commonly asked questions
What are the benefits of your trade program?
Interior designers, architects, project managers, and other members of the trade are eligible to receive 15% off on all Medley orders, plus extra customization options to find exactly what you need. We look forward to working with you!
Is your furniture well-suited for commercial and hospitality use?
Yes! Our thoughtful construction and high-quality materials are meant to last and withstand heavy use, and we can customize any piece to accommodate your project. Looking for a large quantity of something? We're able to produce at high volumes. Email us at email@example.com if you have questions.
Do you offer more than 15% off of larger orders?
If your order is larger in volume, we can extend an additional discount. Please contact us at firstname.lastname@example.org to specify the project and we can get things going from there.
How custom can you get?
On each product page there are standard options to choose from such as: fabric, legs, filling, layout, etc. We then offer modifications for features like length and seat depth. Finally, we can make additions such as tufting, varied seam changes, or other easier modifications. We don't typically offer full custom pieces, but if you have an idea in mind, please send it our way and we'll see if it's something we can do for you.
Do you offer C.O.M. (Customer's Own Material)?
You can provide your own fabric for any of our upholstered furniture pieces. We’ve provided a tool for you to price out this option on our product pages by selecting the "C.O.M." fabric option when customizing your furniture. This will also provide you with information on how many yards of fabric you’ll need to provide for our team.
How does your fabric 'Decide Later' option work?
Once orders are placed, they go into our queue to be made. If you'd like to get your order started but need a little more time to confirm your fabric, you can select our ‘Decide Later’ option and check out. We will then start coordinating the materials for your order and prepping the frame. If you select your fabric within 6 weeks of placing your order, we'll be able to ship within the lead time stated in your cart (pending no delays). If you select your fabric after 6 weeks of placing your order, please contact us to receive an updated lead time.
Can I order fabric samples?
Yes! You can order fabric and leather samples here for all of our products. For wood or filling samples, please contact us directly by emailing us at email@example.com and we'll send some your way. It's always free.
What is your return policy?
We have an in-home trial for all of our products to make sure you love what you buy. If you’re not satisfied, let us know within 30 days after you receive your order by emailing firstname.lastname@example.org—we'll then coordinate a pick up, ship the product back for free and, once it's received by us in good condition, issue you a full refund. Easy breezy. If the reason for the return can be addressed via an alternate solution, we may offer a more eco-friendly fix—but if this doesn’t cut it, we'll still process the return for a full refund. If an order is more than $10,000, there is a 20% restocking fee.
Clearance: If the item was purchased on clearance, we’re not able to accept a return. Please ask to see any blemishes before purchase (if applicable).
Extended Modifications: We accept returns for any standard customization offered on our site and for modifications that include seat depth, length to the inch, cushion number, and leg height. We are unable to accept returns beyond these modifications or orders with customer's own material (C.O.M.).
What kind of warranty do you offer?
We're confident your furniture will last as long as you need it to, but just in case, we offer a lifetime warranty on our frames, a 20-year warranty on mattresses, a 10-year warranty on filling, and a 5-year warranty on fabric upholstery. Lifetime
Can you return international orders?
We ship all over the world, but purchases outside the continental United States cannot be returned. Purchases for Hawaii and Alaska can be returned, but customer pays return costs.
Do you have a store? Where can I see Medley furniture?
We are online-only, so you can shop from the comfort of your computer instead of driving all over town.